Taxi companies
Booking calls, passenger inquiries and driver coordination, through busy hours and overnight shifts.
Taxi support ↗ HUMAN SUPPORT. CONNECTED OPERATIONS.Human expertise.
Human expertise.
Digital precision.
24/7 coverage.
Call answering, dispatch and customer support for businesses on the move. Your systems. Your workflows. A real team behind every interaction.
Taxi & limousineDelivery & logistics
G/ GRASP / OPERATIONS
24/7 SUPPORTBuilt around your workflowCHOOSE YOUR INDUSTRY
01
A customer needs a rideCall answered in your business name
ANSWER02
The details are capturedPickup, destination and booking requirements
BOOK03
Keep the journey movingDriver coordination and passenger updates
DISPATCH01
A reservation comes inPassenger details and itinerary collected
RESERVE02
Prepare for the pickupChauffeur reminders and trip monitoring
COORDINATE03
Keep everyone informedPassenger communication and issue escalation
SUPPORT01
A customer checks an orderAnswer questions and confirm the details
ANSWER02
Connect restaurant and driverCoordinate pickup and delivery updates
CONNECT03
Resolve the next stepCommunicate delays and escalate issues
SUPPORT01
A shipment inquiry arrivesIdentify the customer and the request
ANSWER02
Coordinate the informationDriver communication and scheduling support
CONNECT03
Share the next updateKeep customers informed using your processes
UPDATEPHONEEMAILCHATDISPATCH
Your software. Your standards.Our people.
CALL ANSWERINGDISPATCHCUSTOMER SUPPORTBACK OFFICE
THE PEOPLE BEHIND GRASPReal people.
Real people.
Part of your team.
Get to know Grasp Solutions and the people behind your customer conversations. Watch our company introduction to see who you’re working with.
More about Grasp ↗Meet Grasp Solutions Company introduction
Built around your industryFour industries.
Four industries.
One connected team.
Support shaped around your customers, your software and the way your team operates.
Limousine operators
Reservations, chauffeur reminders and trip updates that help you deliver a professional passenger experience.
Limousine support ↗
Restaurant delivery
Connect customers, restaurants and drivers. Handle order inquiries, delivery updates and delays.
Discuss delivery support ↗
Logistics businesses
Customer calls, shipment updates and driver communication that keep daily operations connected.
Discuss logistics support ↗SOFTWARE EXPERIENCEYour platforms.
Your platforms.
Our expertise.
Keep the tools you already know.
Our team works within your existing setup.
LimoAnywhereLimousine operations
TaxiCallerTaxi dispatch
DeliverLogicRestaurant delivery
OnfleetDelivery operations
ShipdayDelivery coordination
iCabbiTaxi operations
An extension of your teamYour next shift.
Your next shift.
Already covered.
From the first inquiry to the last update, give customers a person they can count on.
01 / ANSWER
24/7 call answering
A professional voice for your business, whenever your customers call.
- Inbound calls and customer inquiries
- Bookings and reservation requests
- After-hours and overflow support
02 / COORDINATE
Dispatch services
Keep drivers, customers and your operations team on the same page.
- Booking and dispatch coordination
- Driver reminders and trip monitoring
- Delay updates and escalations
03 / SUPPORT
Call centre & back office
Keep everyday customer communication organised across channels.
- Email, text and live chat support
- Customer follow-ups and order updates
- Administrative and booking support
More ways to growBeyond operations.
Beyond operations.
Build your digital edge.
Bring your marketing and technology projects to the team that understands your business.
Getting startedPlug into your workflow.
Plug into your workflow.
Keep your way of working.
We learn how your business works, then build coverage around the support you need.
Get to know Grasp ↗Tell us what you need
We discuss your industry, call volume, operating hours and the tasks you want us to handle.
Prepare your support team
We work through your software, scripts, booking procedures and escalation instructions.
Launch and stay connected
Start your agreed coverage, review feedback together and refine the workflow as your needs evolve.
A few useful answersGood questions.
Good questions.
Clear answers.
Looking for more ideas on customer support and dispatch?
Visit our resource library ↗Can you work with our existing software?
Yes. Our team has experience with platforms including LimoAnywhere, TaxiCaller and DeliverLogic. Tell us what you use so we can confirm the setup and training needed.
Do we have to book full 24/7 coverage?
We can discuss full coverage, selected shifts, after-hours support or overflow needs. Your quote will specify the hours, staffing and any minimum service requirements.
Can you support a small business or fleet?
Yes. We work with businesses of different sizes. Share your call volume and workflow so we can recommend a suitable arrangement.
How much does the service cost?
Pricing depends on your coverage hours, staffing and scope of work. Request a tailored quote with your industry, schedule and the tasks you need covered.
How will you handle issues that need our attention?
We agree on escalation instructions during onboarding, including who to contact, when to contact them and which decisions require your approval.
Give your customers
someone to count on.
Tell us about your business. We’ll talk through the right support.